Many people who come through our door or/and are our service users are almost always unsure or unaware of which benefits and tax credits they could be claiming.

We understand such matters can be stressful and complicated, therefore we are here to make sure that you not only understand what help you may be entitled to but also guide you along the way, making the process as easy as possible.

Our benefits advice service is here to help you understand your entitlements as well as give you advice and support.

We offer the following services:

Advocacy

We can help you with writing letters, making sure your voice and views are put forward using the correct terms. We can help you with communication if English is not your first language and make phone calls to the right departments on your behalf.

Benefits Checks

We will assess your situation in all its aspects and find out which benefits you could be claiming and how to go about them.

Support Filling in Forms

Filling in forms can be difficult to fill out properly and confusing with the use of complicated terminology. In order to avoid the risks of not claiming or holding up the process of claiming, if you come to us when you are unsure about a form you’re filling we can help you fill out the form with you.

Challenging Benefit Decisions/Appeals 

We understand challenges decisions regarding your benefit can be a frustrating process when you do not agree with their decision. Therefore, we are here to give you help, support and advice on how best to challenge a decision to turn things in your favor.

Help with Personal Budgets/Direct Payment